overlay loader

For any further assistance, please reach out to us at

adbees.support@firstcry.com

Only accessible once ADBees account is created and confirmed by the FirstCry Team.

FAQs
Frequently asked questions
How does FirstCry ADBees platform work?

Firstcry ADBees is powered by Artificial Intelligence, is a self-serve advertisement tool. It enables a brand to target the desired cohort of users basis behaviours and choose placements on the FirstCry App and M-Site. Brands can create, manage and track their campaign independently.

What targeting options are available?

The Targeting options include Past User Behaviour and attributes. A brand can either do manual targeting of their choice or choose to create One-Click Smart Shopping Campaigns where the system learns and targets placements and behaviours where there is likely to be a click by a User.

What kind of inventory is available through Firstcry ADBees?

There are two types of inventory - Sponsored Product Display ads(PDAs) and Sponsored Product Listings ads(PLAs) are available through Firstcry ADBees. PDAs help you create awareness and PLAs help you drive performance. PDAs are CPM based and PLAs are CPC based.

What ad formats are supported?

Currently system supports Images and GIFs. Videos are not supported currently.

How do you pay for Firstcry ADBees?

Pay for your campaign through NEFT directly onto our bank account, mail the transfer details to adbees.pay@firstcry.com with entity name, UTR details and date of transfer. We will notify you in 24 Business hours of receiving payments and top up your wallet and activate your account. Also submit your Vendor Name and Address, GST certificate, PAN Card and a cancelled cheque for us to verify your account with this email.
The top up facility will not be available on public holidays, Saturday and Sundays. Please top up your wallet well in advance to make it up for holidays and weekends
Bank Details:

  • Bank Name: HDFC
  • Bank Account Number: 01032560004433
  • Bank Address: FC Road
  • IFSC Code: HDFC0000103

How much do you need to pay for your campaign?

If you wish to spend ₹ 1000 for your campaign, you need to transfer ₹1180 which includes 18% of GST paid to the government. For TDS, please provide us Form 16(A) for us to refund TDS in your bank account. Your Brand Wallet will show amount excluding 18% of Tax.

Is there a minimum budget required to start advertising?

Minimum budget requirement is ₹ 20,000 + Taxes to start a campaign on Firstcry ADBees

How do you get a refund?

Right now refund of the marketing amount is not possible.

How do I track the performance of my ads?

After sign up, a brand will get a dashboard to create a campaign and also to track its performance in terms of Impressions, Clicks, CTR, MRP Sales and ROI generated

Are there any content restrictions or guidelines?

Children in adult or dangerous situations. For example, ads must not show children close to, or handling, firearms or other weapons, or in situations which may contravene established child safety best practices (such as children in vehicles without their seatbelts fastened or cycling without helmets), or without adult supervision in places or situations where they cannot safely look after themselves (such as swimming pools, crossing busy roads or around dangerous equipment). Deceptive, false, or misleading content in terms of false claims. Directly targeted at or that appeal to children due to the messaging, imagery, or targeting. Emotionally draining or exploitative, including content that portrays abused humans or animals. Content that promotes practices that can result in the physical or mental harm of customers. That encourages, glamorizes or depicts excessive consumption of drugs or alcohol. Excessive violence or gore. For example, exposed guts or dismemberment. Exploitation of sensitive events such as natural disasters, human-caused disasters, incidents of mass trauma and/or casualties, or the death of public figures. Full nudity, which Brainbees defines as fully visible intimate body parts: genitals, female breasts (not including breastfeeding), and buttocks. Obscene, controversial, defamatory, libelous, illegal, or invasive of another's privacy.
Political, such as campaigns for or against a politician or a political party, or related to an election, or content related to political issues of public debate. During an election year we prohibit media products about a specific political party, issue, or candidate. Content that revolves around highly debated social topics.
Pornography or explicit sexual content.Foul, vulgar, or obscene language or language containing profanity, including obscured profanity, graphic or suggestive language or double entendres, or scatological references.
Religious advocacy, either advocating or demeaning any religion.Threatening, abusive, intolerant, or harassing, or content that advocates or discriminates against a protected group (whether based on race, color, national origin, religion, disability, sex, sexual orientation, disability, age or any similar or another category)

How do I get support for my ad account?

Write to us with your Brand Name and issue at adbees.support@firstcry.com